Expert break/fix and managed support for IBM PureData for Analytics and Cloud Pak for Data appliances — from former IBM Netezza engineers, at a fraction of IBM's price.
We bring specialist Netezza knowledge that no generalised support provider can match. Here is what sets our support apart.
All our support engineers are former IBM Netezza specialists. When you raise a ticket, you speak to someone who has seen your exact problem before.
Fixed pricing per system, no matter the size. Volume, non-production, and small system discounts available. No surprises on your invoice.
We are the only independent Netezza support provider to include Smart Management Frameworks (replication, access control, system management) at no extra charge.
Choose the coverage window that matches your operational requirements. Escalation paths and SLAs are clearly defined from day one.
We support both legacy PureData for Analytics appliances and Netezza Performance Server for Cloud Pak for Data — from a single support desk, on a single invoice.
Teams in the United Kingdom, Europe, and New Zealand. We have you covered across time zones with local engineering expertise.
Smart Associates offers three tiers of support for customers running legacy Netezza/PureData for Analytics systems and Netezza Performance Server for Cloud Pak for Data, including Hammerhead. Whether your system continues to be supported by IBM or not, our pricing is flat-rate per system with discounts for volume, non-production systems, and smaller appliances.
| Feature | Essential | Comprehensive | Managed Popular |
|---|---|---|---|
| Help Desk & Ticketing | |||
| Web and email ticketing system | ✓ | ✓ | ✓ |
| Integration with Netezza built-in event monitoring | ✓ | ✓ | ✓ |
| Software Support | |||
| Remote software break/fix support | ✓ | ✓ | ✓ |
| Software and firmware upgrades or downgrades | ✗ | ✓ | ✓ |
| Best practice and technical advisory | ✗ | ✓ | ✓ |
| Scheduled system health checks and remediation plans | ✗ | ✓ | ✓ |
| Security vulnerability risk mitigation advice | ✗ | ✓ | ✓ |
| Performance tuning and workload management recommendations | ✗ | ✓ | ✓ |
| Hardware Support | |||
| Remote hardware break/fix support | ✗ | ✓ | ✓ |
| Fixed-price on-site field engineering & replacement parts | ✗ | ✓ | ✓ |
| Smart Management Frameworks (included free) | |||
| Smart Database Replication — near real-time DR and backup | ✗ | ✗ | ✓ |
| Smart Access Control — Entra ID / LDAP synchronisation | ✗ | ✗ | ✓ |
| SuperTuning — automated performance optimisation | ✗ | ✗ | ✓ |
| SuperGovernance — automated query activity monitoring | ✗ | ✗ | ✓ |
| SuperCuration — automated data deletion, aggregation, obfuscation | ✗ | ✗ | ✓ |
| Smart System Management — automated housekeeping tasks | ✗ | ✗ | ✓ |
| Optional Add-ons | |||
| Migration, development, training, and advisory services (fee applies) | ✗ | ✗ | ✓ |
Moving your support to Smart Associates is straightforward. Here is the process from first contact to live coverage.
Smart Associates now supports Netezza Performance Server for Cloud Pak for Data, including Hammerhead systems. Moving your support to us means:
IBM has progressively ended support for the Striper (2024), Mako (2025), and Hammerhead CP4D (March 2026) platforms. If you are still running these systems, Smart Associates provides the expert continuity you need to keep them running safely and cost-effectively.
Talk to us about your EOS situationGet a no-obligation quote within 3 working days. Our team will review your systems and confirm flat-rate pricing for your specific environment.